Cannot access to my account : Google Auth is looping #195605
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🏷️ Discussion Type
Bug
💬 Feature/Topic Area
Other
Body
Description:
Hello GitHub Support,
I am experiencing a critical issue where I am completely unable to access my account or create a new one using Google authentication.
Issue summary:
I can no longer log in to my existing GitHub account.
When attempting to sign in using Google, I am redirected back to the GitHub login page after completing Google authentication.
When attempting to create a new GitHub account using the same Google account, I get stuck in a continuous redirect loop back to the sign-in / account creation page.
This makes it impossible to either log in or register.
Additional context / background:
I was previously blocked by a 2FA prompt, even though my account was created before 2FA was enforced and I never enabled it.
The 2FA screen does not offer any recovery or alternative method (no SMS, no authenticator option, no fallback).
GitHub Support previously advised me to unlink my email address, which I did.
Since then, Google authentication has stopped working entirely.
What I still have access to:
I still know my correct GitHub login and password.
I still have access to my original email account: an@fr.fr
I still have access to the Google account used for login.
I still control the domain and infrastructure associated with the account: fr***.fr
I am connecting from the same IP/location as before.
Expected behavior:
Google OAuth login should successfully authenticate and redirect me into my GitHub account.
Account creation should complete normally when using Google OAuth.
Actual behavior:
OAuth flow completes on Google side, but GitHub redirects me back to the login page.
Account creation via Google loops indefinitely without success.
Impact:
I am completely locked out of my account and cannot create a new one using the same identity.
Could you help me please ?
Best regards.
PS:
I created a temporary account to be able to post here.
My primary account is tied to the same domain, and I am connecting from the same IP address as my original account.
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