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[NEW] Check the Omnichannel service status per Department - #16425

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renatobecker merged 2 commits into
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omnichannel/check-service-status-per-department
Feb 3, 2020
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[NEW] Check the Omnichannel service status per Department#16425
renatobecker merged 2 commits into
developfrom
omnichannel/check-service-status-per-department

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@renatobecker renatobecker commented Feb 3, 2020 •
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This PR allows checking the Omnichannel service status(online/offline) per Department.
Currently, the Livechat.online() method doesn't allow to pass any department to check the status of the service, so it's possible to start a new conversation associated with a specific Department that has no online agents, which provides a very bad user experience.

This change will also have an impact on Apps-Engine, we need to change it to be able to check the status of the Omnichannel service through an App too.

In addition: I have created an issue on the Apps-Engine repo, describing this case.

@renatobecker renatobecker added this to the 3.0.0 milestone Feb 3, 2020
@renatobecker renatobecker mentioned this pull request Feb 3, 2020
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@shiqimei shiqimei mentioned this pull request Feb 3, 2020
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shiqimei commented Feb 3, 2020 •
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Hi! @renatobecker I've modified the bridge method and created a PR on apps-engine side. Let me know if there is something to improve, thanks!

@sampaiodiego sampaiodiego added the docs Needs addition/changes to documentation label Feb 3, 2020
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sampaiodiego approved these changes Feb 3, 2020
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@renatobecker can you please update the documentation?

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renatobecker commented Feb 3, 2020

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@renatobecker can you please update the documentation?

@sampaiodiego, sure thing!

@renatobecker
renatobecker merged commit 1c9441c into develop Feb 3, 2020
gabriellsh added a commit that referenced this pull request Feb 3, 2020
@gabriellsh
Merge branch 'develop' of github.com:RocketChat/Rocket.Chat into new/…
8fc703e 
…exact_search

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
  [BREAK] Remove deprecated publications (#16351)
  [IMPROVE] Update katex version  (#16393)
  [FIX] Mail Msg Cancel button not closing the flexbar (#16263)
  [FIX] Highlight freezing the UI (#16378)
gabriellsh added a commit that referenced this pull request Feb 3, 2020
@gabriellsh
Merge branch 'develop' of github.com:RocketChat/Rocket.Chat into fix/…
f0ca4b6 
…pinned_messages_collapse

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
  [BREAK] Remove deprecated publications (#16351)
ggazzo added a commit that referenced this pull request Feb 3, 2020
@ggazzo
Merge branch 'develop' of github.com:RocketChat/Rocket.Chat into ui-k…
4acb4e2 
…it.2.0-turbo

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
sampaiodiego pushed a commit that referenced this pull request Feb 3, 2020
@renatobecker @shiqimei @sampaiodiego
[NEW] Check the Omnichannel service status per Department (#16425)
7607269 
* Allow to check the service status per department.

* update livechat bridge method isOnline

Co-authored-by: Shiqi Mei <shiqi.mei@lolimay.cn>
ggazzo added a commit that referenced this pull request Feb 3, 2020
@ggazzo
Merge branch 'develop' of github.com:RocketChat/Rocket.Chat into fix/…
6663679 
…readmessages

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Setting to only send plain text emails (#16065)
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
gabriellsh added a commit that referenced this pull request Feb 3, 2020
@gabriellsh
Merge branch 'develop' of github.com:RocketChat/Rocket.Chat into new/…
568f048 
…default-favorite-channels

* 'develop' of github.com:RocketChat/Rocket.Chat: (46 commits)
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
  [BREAK] Remove deprecated publications (#16351)
  [IMPROVE] Update katex version  (#16393)
  [FIX] Mail Msg Cancel button not closing the flexbar (#16263)
  [FIX] Highlight freezing the UI (#16378)
  [BREAK] Hide system messages (#16243)
  [IMPROVE] Prevent "App user" from being deleted by the admin (#16373)
  [FIX] Adding 'lang' tag (#16375)
  Lint: Resolve complexity warnings (#16114)
  Fix Preview Docker image (#16379)
  [BREAK] Upgrade to Meteor 1.9 and NodeJS 12 (#16252)
  [FIX] App removal was moving logs to the trash collection (#16362)
  ...
@rodrigok
rodrigok deleted the omnichannel/check-service-status-per-department branch February 4, 2020 00:52
d-gubert pushed a commit that referenced this pull request Feb 4, 2020
@renatobecker @shiqimei @d-gubert
[NEW] Check the Omnichannel service status per Department (#16425)
7e7a6f2 
* Allow to check the service status per department.

* update livechat bridge method isOnline

Co-authored-by: Shiqi Mei <shiqi.mei@lolimay.cn>
ggazzo added a commit that referenced this pull request Feb 4, 2020
@ggazzo
Merge branch 'develop' of github.com:RocketChat/Rocket.Chat into user…
03fe860 
…-presence-lazy

* 'develop' of github.com:RocketChat/Rocket.Chat:
  Regression: Fix sending a message not scrolling to bottom (#16451)
  LingoHub based on develop (#16450)
  [IMPROVE] Changes App user's status when the app was enabled/disabled (#16392)
  [IMPROVE] Log as info level when Method Rate Limiters are reached (#16446)
  Use GitHub Actions to store builds (#16443)
  [NEW] Sort the Omnichannel Chat list according to the user preferences (#16437)
  Regression: recent opened rooms being marked as read (#16442)
  [FIX] Option to make a channel default  (#16433)
  [NEW] Setting to only send plain text emails (#16065)
  fix group
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  fix group messages
ggazzo added a commit that referenced this pull request Feb 4, 2020
@ggazzo
Merge branch 'ui-kit.2.0-turbo' of github.com:RocketChat/Rocket.Chat …
c4ec872 
…into ui-kit.2.0-turbo

* 'ui-kit.2.0-turbo' of github.com:RocketChat/Rocket.Chat:
  Remove npm
  Update with error messages
  [IMPROVE] Log as info level when Method Rate Limiters are reached (#16446)
  Use GitHub Actions to store builds (#16443)
  [NEW] Sort the Omnichannel Chat list according to the user preferences (#16437)
  Regression: recent opened rooms being marked as read (#16442)
  [FIX] Option to make a channel default  (#16433)
  [NEW] Setting to only send plain text emails (#16065)
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  fix close modals
  Update action trigger format
  typo
@sampaiodiego sampaiodiego mentioned this pull request Feb 15, 2020
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CLAassistant commented May 10, 2026 •
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Thank you for your submission! We really appreciate it. Like many open source projects, we ask that you all sign our Contributor License Agreement before we can accept your contribution.
1 out of 2 committers have signed the CLA.

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@sampaiodiego sampaiodiego sampaiodiego approved these changes
@rodrigok rodrigok Awaiting requested review from rodrigok

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