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Original file line number Diff line number Diff line change
Expand Up @@ -64,15 +64,3 @@ Review the skill when:
- a new support workflow skill is added
- agents receive new write permissions
- repeated false positives appear in reports

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

_Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!_
Original file line number Diff line number Diff line change
Expand Up @@ -56,5 +56,3 @@ The skill is ready for shared-agent rollout only when:
## Recording results

Use `examples/smoke-test-results-template.md` to capture test results. Keep results outside the skill package when they include real ticket data.

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
Original file line number Diff line number Diff line change
Expand Up @@ -94,5 +94,3 @@ Review the profile when:
- the team adds or removes Zendesk groups, brands, or forms

Treat the profile as operational configuration, not memory. If it becomes outdated, prefer saying capability is uncertain and rerun the capability preflight.

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
Original file line number Diff line number Diff line change
Expand Up @@ -113,21 +113,3 @@ Return:
- observed shared signals
- classification: likely duplicate, related but distinct, repeated support pain, possible incident signal, or inconclusive
- recommended support action

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

_Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team_
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)
Original file line number Diff line number Diff line change
Expand Up @@ -74,21 +74,3 @@ Use this template for current open backlog or queue health reports. Omit empty s
- Ticket details sampled:
- Secondary sources used:
- Missing evidence:

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

_Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!_
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)
18 changes: 0 additions & 18 deletions skills/zendesk-backlog-trend-analysis/templates/daily-digest.md
Original file line number Diff line number Diff line change
Expand Up @@ -67,21 +67,3 @@ Use this template for daily or weekday operational digests.
- SLA data visible:
- Ticket details sampled:
- Missing evidence:

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

_This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP._
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)
Original file line number Diff line number Diff line change
Expand Up @@ -39,5 +39,3 @@ Use this section in every report.
- Help Centre checked, if relevant:
- Secondary sources used:
- Missing or incomplete evidence:

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
Original file line number Diff line number Diff line change
Expand Up @@ -68,15 +68,3 @@ Use this template when the request focuses on recurring symptoms, suspected dupl
- Ticket details sampled:
- SLA data visible:
- Missing evidence:

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

_Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!_
Original file line number Diff line number Diff line change
Expand Up @@ -76,21 +76,3 @@ Status: go / partial / no-go
Required fixes before broader use:

-

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

_Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!_
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)
Original file line number Diff line number Diff line change
Expand Up @@ -77,21 +77,3 @@ Use this template for period-over-period backlog or support trend analysis.
- SLA data visible:
- Ticket details sampled:
- Secondary sources used:

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

_Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!_
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)
Original file line number Diff line number Diff line change
Expand Up @@ -76,5 +76,3 @@ Use this template for weekly support summaries. Omit empty sections and unsuppor
- Ticket details sampled:
- Secondary sources used:
- Missing evidence:

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
18 changes: 0 additions & 18 deletions skills/zendesk-bug-report-package/examples/bug-package-cases.md
Original file line number Diff line number Diff line change
Expand Up @@ -178,21 +178,3 @@ Reason: this is refund/policy/customer communication work, not a defect package.

Recommended destination/skill: use the relevant billing/policy workflow if available, or `zendesk-draft-response` if the user needs a customer-facing reply. Use `zendesk-customer-research` if prior commitments or account context matter.
```

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

_This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP._
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)
Original file line number Diff line number Diff line change
Expand Up @@ -57,15 +57,3 @@ When intentionally invoking `zendesk-router-skill`, the router should return:

**What input would help next:** The ticket URL or pasted support thread plus expected behaviour, actual behaviour, reproduction clues, impact, and any screenshots/logs.
```

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

*Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!*

_Docs signed by 🤖 Copilot for LightSpeedWP – always fresh!_
18 changes: 0 additions & 18 deletions skills/zendesk-bug-report-package/references/memory-policy.md
Original file line number Diff line number Diff line change
Expand Up @@ -72,21 +72,3 @@ Remember that a named customer had a checkout bug on a specific ticket caused by
## Relying on memory

If durable memory exists, treat it as a starting convention, not case evidence. Case facts must still come from Zendesk or supplied evidence during the current run.

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

_This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP._
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)
Original file line number Diff line number Diff line change
Expand Up @@ -58,21 +58,3 @@ Do not route here when the dominant need is first-pass classification, missing e
## Shared-agent fallback

If Zendesk access is unavailable, the router should still recommend this skill when the intent is clearly defect packaging, but it must ask for the smallest useful pasted ticket/thread or investigation extract and avoid claiming live Zendesk evidence was inspected.

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

_Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team_
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)
Original file line number Diff line number Diff line change
Expand Up @@ -87,21 +87,3 @@ Example:
```markdown
This is better handled by `zendesk-customer-escalation` because the dominant issue is customer impact and urgent intervention, not defect packaging. Use the confirmed behaviour and reproduction clues below as supporting evidence for the escalation brief.
```

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

_Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team_
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)
Original file line number Diff line number Diff line change
Expand Up @@ -71,21 +71,3 @@ When the issue should not become a bug package yet:
```markdown
This is not ready for a bug package. The smallest useful next step is to collect [specific reproduction/environment/detail], then re-run the package workflow.
```

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

_Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!_
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)
Original file line number Diff line number Diff line change
Expand Up @@ -49,5 +49,3 @@ Use supplied evidence, mark missing facts, and ask for the smallest next extract
## Redaction guidance

Summarise sensitive evidence and link back to Zendesk or the authorised source when possible. Do not copy credentials, tokens, payment details, personal data, security-sensitive logs, or unnecessary raw payloads into a bug package.

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
Original file line number Diff line number Diff line change
Expand Up @@ -99,5 +99,3 @@ Exact ask for recipient:
- Do not claim scope yet: [unsupported scope claims]
- Sensitive evidence omitted or linked in Zendesk: [yes/no/unknown]
```

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
18 changes: 0 additions & 18 deletions skills/zendesk-create-knowledge/references/article-templates.md
Original file line number Diff line number Diff line change
Expand Up @@ -254,21 +254,3 @@ Use when an existing article should be updated rather than creating a new one.
- Reviewer needed: <person/team/none>
- Public/internal boundary: <what should stay out of the article>
```

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

*Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team*
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)

_Maintained with ❤️ by the 🚀 LightSpeedWP Automation Team_
[Org Profile](https://github.com/lightspeedwp/.github/tree/main/profile)
Original file line number Diff line number Diff line change
Expand Up @@ -135,21 +135,3 @@ Examples:
- `zendesk-knowledge-candidate-review` — documentation value, audience, visibility, or stability is unclear
- `zendesk-evidence-quality-review` — draft needs evidence, claims, boundary, or wording QA before sharing
- `zendesk-customer-research` — customer/account context may change article scope or risk

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

*Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!*
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)

_Built by 🧱 LightSpeedWP with ☕, 🚀, and open-source spirit!_
[Contributors](https://github.com/lightspeedwp/lsx-demo-theme/graphs/contributors)
18 changes: 0 additions & 18 deletions skills/zendesk-create-knowledge/references/examples.md
Original file line number Diff line number Diff line change
Expand Up @@ -336,21 +336,3 @@ Escalate when:
- Replace every placeholder with evidence from the current support case, article, or approved source.
- Do not infer product status, affected audience, timelines, or root cause from examples.
- Do not copy internal-only sections into public articles.

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

*This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP.*
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)

_This page brought to you by the 🦄 Magic Automation Unicorns of LightSpeedWP._
[Automation Docs](https://github.com/lightspeedwp/.github/tree/main/instructions)
Original file line number Diff line number Diff line change
Expand Up @@ -181,5 +181,3 @@ Examples:
```md
- Public/internal boundary: Needs review. The workaround appears temporary and product status is not confirmed.
```

*Have questions? Ping us on GitHub! 🐙 Made with 💚 by LightSpeedWP*
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