There was an error creating the discount request.

[BakulBd]

Hi everyone,

when I am going to apply and submit the image that's showing this error-

There was an error creating the discount request. Errors: Discount request could not be created. Discount request errors: There are outstanding issues with your GitHub account. Please contact GitHub Support for more information.

[khunmostz]

me too bro 😭

[BugKiller099]

me too bro any fixes

[jonhubby]

I ran into a similar issue recently. The best step is to reach out to GitHub Support directly; they’ll be able to clarify what the outstanding issues are with your account. Sometimes it could be something simple that needs fixing. Hope you get it resolved soon!

[davevad93]

Hi @BakulBd,

A similar problem has been solved here by simply waiting a few days. #156700

You could also contact support by opening a ticket here, select "Other" and let them know.

When benefits are available, in your user settings you'll see the same as in the screenshot below (the PRO badge will also show up on your profile):

The waiting time may vary depending on different factors, such as the volume of requests; it usually takes a few days, but sometimes it can take a little longer, even a couple of weeks.

For further reference you can look at these discussions:
#132790 , #131665 , #132470 , #133531, #134279, #135849, #136887, #138721, #139268, #140287, #145640, #145995

And also the Student Developer Pack Application FAQs :

• How long after I submit my application will it be approved?
• How long after I’ve been approved will I receive my academic benefits?
• Copilot Pro for Teachers & Students

How to enable Copilot Pro for GitHub Education verified students/teachers?
Once you have been successfully approved as a verified student or educator, your academic benefits will become available within a few days. You will receive an email when your academic benefits are ready to be redeemed.

Once the benefits are applied, Copilot Pro can be claimed via the benefits page or this signup link.

[BakulBd]

It's not same,they got approved, but I am applying first time.

[davevad93]

Then contact support via the form I provided in the link above @BakulBd, many users are experiencing the same problem so it's most likely some kind of bug that needs to be addressed.

[qubydev]

Hi @BakulBd ,

I am having the same issue and whenever I try to create a ticket on the new ticket page, it says -

Your message has been successfully submitted
View ticket

Now clicking on "View ticket" doesn't actually show the ticket, instead lists down my old 2 tickets those are resolved long ago. Clicking "refresh" does nothing different.

I feels like I am restricted to create a new ticket.
So I can not contact them, now I am completely clueless about what to do next.

[qubydev]

@davevad93 please have a look at my issue

[davevad93]

Hey @malay77patra, I'm sorry but I can't check your issue because I'm not from GitHub. The Community is handled by GitHub employees, but account related issues are always redirected to the support team by opening a support ticket.

One question @malay77patra, did you open the ticket through the Virtual Agent or through the account support form? If you only did it via the virtual agent, try raising a ticket here, select “Other” and explain your problem.

[qubydev]

Thanks for clarifying @davevad93

And yes I tried to open the ticket from the account support form. It seems like I can't open a ticket anymore.
Infact one of my previous ticket regarding the same issue was closed after the below response that helped me absolutely nothing and seems like a bot generated response.

Hi Malay,

Sorry you are having trouble.

You can access your GitHub Education benefits here:

https://education.github.com/pack/offers
Some of our partner offers are single-use and non-renewable. Most timed offers begin when redeemed, not when granted.

If you have questions or issues with an offer, please contact the partner directly by clicking the help available at link on the offer tile:

https://education.github.com/pack/offers
You may wish to include any relevant links or screenshots when you contact them.

We hope you enjoy your GitHub Education benefits.

and then when I commented back on the thread asking for real help , they just closed the ticket and (most probably) restricted me for opening any further tickets.

[davevad93]

That's unfortunate @malay77patra, if I find out any solution for this, I'll get back to you here! 👍

In the meantime, try logging out/re-login to your GitHub account and refresh your page, make sure your billing information is complete before submitting a new application, enable location permissions and don't use a VPN. If the problem persists, try using another device such as a smartphone or another PC.

[qubydev]

Thanks a lot @davevad93
However, I did all those steps you mentioned but still the same issue.

[BakulBd]

No solutions :(

[avni]

Hi all, Thank you for reporting the issues with creating discount requests. The issue with academic emails has now been fixed.

Please ensure your name and address is filled out in the payment information section and apply again here. When you reapply, do not use a VPN and share location with the application.

If you continue to have issues, provide a screen recording of your attempts so that we may troubleshoot further. Thank you!

[BakulBd]

not fixed

[dave-mf]

i got mine the same issue, where the status is approved but seems i don't receive any emails yet that my education account has been activated

[qubydev]

Hi @avni !

I don't think anything is fixed at all.

please checkout.

[samus-aran]

Hi @BakulBd 👋 & everyone!
We've updated our Student Developer Pack Application FAQs & Common Rejection Reasons discussion. It's packed with valuable information that might just have what you're looking for. I've included the section that I feel would best assist.

• There are outstanding issues with your GitHub account.

This message can be an indication of many things that only the Support team can answer and resolve. We thank you for your patience and understanding whilst we are ensuring that bad actors impersonating students don't jeopardize our ability to provide academic benefits of value.

[qubydev]

Hi @BakulBd 👋 & everyone! We've updated our Student Developer Pack Application FAQs & Common Rejection Reasons discussion. It's packed with valuable information that might just have what you're looking for. I've included the section that I feel would best assist.

• There are outstanding issues with your GitHub account.

This message can be an indication of many things that only the Support team can answer and resolve. We thank you for your patience and understanding whilst we are ensuring that bad actors impersonating students don't jeopardize our ability to provide academic benefits of value.

I can not create a ticket, github seems to restrict me from doing so.

@avni @samus-aran please help me, I am dealing with it for ages now and so far I have received 0 help by the support team.

[BakulBd]

Same

[samus-aran]

@BakulBd & @malay77patra

If you are seeing this message when applying for the Student Developer Pack and can not proceed please contact Account or billing issues and they will explain the details of this message.

This message can be an indication of many things that only the Support team can answer and resolve. We thank you for your patience and understanding whilst we are ensuring that bad actors impersonating students don't jeopardize our ability to provide academic benefits of value.

Go to Support Hub and navigate to Account or billing issues.

[qubydev]

Hi @samus-aran !

I've mentioned 3 times already, Whenever I create a ticket it disappears and never shows in the view ticket section, it seems like I can't create a support ticket and I'm restricted to do so.

Please help

[samus-aran]

Can you share a screen recording?

[qubydev]

Hi @samus-aran !

I've mentioned 3 times already, Whenever I create a ticket it disappears and never shows in the view ticket section, it seems like I can't create a support ticket and I'm restricted to do so.

Please help

[BakulBd]

If you get any solutions then mentioned that here also

[BakulBd]

Solved that by contacted with github support by mail-
developer@githubsupport.com

[BakulBd]

Solved that by contacted with github support by mail-
developer@githubsupport.com

[ghost]

Hi, bro. I got the same situations right now, can you tell me what is the problem?
I mean, after you contacting the developer@githubsupport.com, what kind of fixing do you do?
I already email, but there is no reply. I want to try fixing by myself.
Thanks.

[qubydev]

When I send an email to developer@githubsupport.com , it immediately responded with -

Please do not write below this line

Hi there,

We now require that new support requests be created using our Support website:

https://support.github.com/

Please use this website to search through resources that may help you find the solutions you are looking for or connect with our GitHub experts.

Thank you,
GitHub Support

Please do not reply to this email, as it will not be seen by our team.

This email is a service from GitHub Support.

[BakulBd]

I just contacted with them, they fixed all matter..

[qubydev]

How did you contact them? please share the information